Agent Support: 1- 877-MLS-HELP (877-657-4357) Email: paragonsupport@bkfs.com Hours: Monday through Friday: 6 a.m. to 8 p.m., CT Saturday: 9 a.m. to 3 p.m., CT Sunday: 11 a.m. to 3 p.m., CT House Call is only for use when speaking directly with a Customer Care representative